Community & Support
We are always happy to help! Please take a look at our many options to get help below (Click on a Tab to see the different Options)! If you are a current client, remember that User Guides and videos are available in your Client Portal Page!
Please search are library of News and Articles as we have a lot of support information written in them. You can select the "Categories" to browse specific categories, or use the search box to find what you are looking for!
Having a good CRM is an essential part of any business. One that combines Project Management is crucial for a business like Savio Designs. Every iteration of our Client Portal was carefully chosen to meet the needs of our business and cater to our clients. Hopefully our choices can help you in your business as well! Please take a look at the history of our Client Portals and see if any are right for you and your business!
SuiteDash (1/1/2021 - present)
Replacing Ultimate Client Manager was no easy task. We wanted/needed a platform that had similar features that we were used to, while offering a modern approach and some new features. We also didn't want it to be too different for our long-time clients, so it was important that the Client end had a fast learning curve.
After looking at several different CRM's over the course of several months, SuiteDash kept reigning at the top of our list. It is packed with features (we are learning them as we go along) and offers a fairly simple and intuitive Client Portal experience for our Clients.
While setting up any CRM in a huge time endeavor (only minimal amounts of data were able to be imported from Ultimate Client Manager - most of the data had to be imported manually, and there are a lot of features, settings, and templates to configure!), having a fully featured and powerful CRM at the helm of your business makes everything that much smoother when you are tackling several projects at a time!
Ultimate Client Manager (12/19/2013-12/31/2020)
https://ultimateclientmanager.com/
Ultimate Client Manager was our first paid platform Client Portal. It had a one-time fee and was self hosted. It featured a clean interface with a ton of features. It was the creation and work of primarily one developer: dtBaker. We were thrilled to be part of the UCM community, often giving feature request ideas - even funding a lot of them. Sadly, it ended up being abandoned by the developer and we knew we had to find a replacement in order to stay current and offer our clients an easy to use Project Management system.
If you are looking for a cost-effective, single payment CRM, and you don't mind something that is no longer being developed, at the time of this writing Ultimate Client Manager is still available.
QDPM (6/13/2011 - 12/18/2013)
QDPM was our first Client Portal. It is (at the time) a free, open-sourced CRM. While it was pretty fast and free, the features were lacking. It also proved to be a bit complex for some of my Clients. If you have a techy type mind, then it made sense, but it just lacked a straightforward and clean layout for the clients.
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Ongoing Support Packages
We know managing and running a website can be a bit overwhelming. While necessary for business, it shouldn't overwhelm your business. Afterall, you are not in the website business! To take some of the pressure off of our customers, we offer a variety of ongoing support packages that will take the pressure off of you from monitoring your site, updating it’s content, and troubleshooting issues that may arise. Plus, all packages come with discounts on design changes and upgrades! Please Note: these packages are completely optional, your site will function if you choose to have ongoing support with us or not!
Peace of Mind Plan: $19.99/month
Our Peace of Mind Package is perfect if you don’t plan on doing a lot of content changes but want to make sure your site is being watched. It includes:
- Savio Designs Site Monitoring (downtime/SEO/Speed/etc.)
- Site Audit every three months
- You can send us content (pics/text) twice a month to update for you (does not rollover)
- 10% off design changes/upgrades
Pioneer Plan: $34.95/month
Our Pioneer plan is great if you want to have an active web presence. It includes the following:
- Savio Designs Site Monitoring (downtime/SEO/Speed/etc.)
- Site Audit every two months
- You can send us content (pics/text) three times a month to update for you (does not rollover)
- 10% off design changes/upgrades
- Word Spinning and SEO updates every other month
Power Plan: $49.95/month
Our Power plan is for those who really want to keep their web presence active and fresh! It includes the following:
- Savio Designs Site Monitoring (downtime/SEO/Speed/etc.)
- Site Audit every month
- You can send us content (pics/text) five times a month to update for you (does not rollover)
- 15% off design changes/upgrades
- Word Spinning and SEO updates every month
- Minor design tweaks done free
Pay annually for any plan and save 5%! Contact us to add a Support Plan to your account today!
Support Ticket
Current Clients, please use this form to create a Support Ticket. Make sure you use the email that is connected to your Savio Designs Client Portal so that the ticket will show up in your Account! We will get back to you as soon as possible! Support Ticket submissions will take priority over email requests, as this allows us to track your support needs!
Remote Support
In many cases we can solve your issues through a phone call and Remotely Connecting to your computer. To request Remote Support, please contact us. In order for us to remotely connect to your computer, please enter the code we give you below and click "join", then download and run the remote tool (the files downloaded will automatically be deleted once the remote session has ended):
Remote Support Fee is $65/hour rounded up to the nearest 15 minutes.
In-Home Support
On rare occasions we offer In-Home Support where we will come out to you and help you in person. For In-Home Support appointments, please contact us.
Rates for In-Home Support are $75/hour rounded to the nearest 15 minutes + $30 travel fee. Must be within 10 miles of zip code 91304 otherwise additional travel charges would be incurred!
Computer/Laptop Repair & Upgrades
Are you having issues with your computer or laptop? Did you crack your screen and need it repaired? Do you want to upgrade your computer with more RAM, a new Hard Drive, or other components? Savio Designs can help! We can diagnose, fix, and upgrade most PC needs and we can repair screens on both PCs and Mac Laptops! We can either come to you or you can drop your computer off to us in West Hills, CA for us to work on! Contact us with your needs so we can help you out!
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