Community & Support

Please search are library of News and Articles as we have a lot of support information written in them. You can select the "Categories" to browse specific categories, or use the search box to find what you are looking for!

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Can I Access info from the Legacy Client Portal?

Client Portal  |  Wed - January 26, 2022 9:15 pm  |  Article Hits:2882

When we launched our new Client Portal on January 1, 2021, we sadly were not able to migrate our old projects into the portal.

We do know that the info on those old projects are important, and you may need to access them/receipts/etc. for Tax purposes and other needs. MORE

What Software Do You Use for your Client Portal?

Client Portal  |  Wed - February 10, 2021 10:49 pm  |  Article Hits:963

Having a good CRM is an essential part of any business. One that combines Project Management is crucial for a business like Savio Designs. Every iteration of our Client Portal was carefully chosen to meet the needs of our business and cater to our clients. Hopefully our choices can help you in your business as well! Please take a look at the history of our Client Portals and see if any are right for you and your business! MORE

How do I send you files for my project?

Client Portal  |  Mon - January 4, 2021 9:43 pm  |  Article Hits:889

To send us a file for your project, simply log into your client account at https://my.saviodesigns.com, You will see a "File Upload" box in the center of your dashboard. You can simply drag and drop your files into that box, or browse and upload them. It is that easy! Your files will be uploaded to our Secure Portal and ready for us to use for your project! MORE

Why is it important to use the Client Portal rather than just e-mail or call you?

Client Portal  |  Mon - January 4, 2021 9:05 pm  |  Article Hits:896

While it may be easier to simply e-mail in your feedback, we strongly encourage and ask that our clients use our client portal at https://my.saviodesigns.com. This allows all the project details, discussions, files, and feedback to be in one secure place. It will also allow you to check the progress of your project and see paid and unpaid invoices, make payments, or view receipts from past payments. It is your all in one tool to making sure your project gets done! MORE

New Year, New Client Portal!

Client Portal  |  Fri - January 1, 2021 9:03 pm  |  Article Hits:4565

Savio Designs is ringing in the New Year Big! We just launched our new Client Portal with a TON of new features!

The New Portal can be found at: https://my.saviodesigns.com

Just some of the New Features include: MORE

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Ongoing Support Packages

We know managing and running a website can be a bit overwhelming. While necessary for business, it shouldn't overwhelm your business. Afterall, you are not in the website business! To take some of the pressure off of our customers, we offer a variety of ongoing support packages that will take the pressure off of you from monitoring your site, updating it’s content, and troubleshooting issues that may arise. Plus, all packages come with discounts on design changes and upgrades! Please Note: these packages are completely optional, your site will function if you choose to have ongoing support with us or not!

Peace of Mind Plan: $19.99/month

Our Peace of Mind Package is perfect if you don’t plan on doing a lot of content changes but want to make sure your site is being watched. It includes:

• Savio Designs Site Monitoring (downtime/SEO/Speed/etc.)
• Site Audit every three months
• You can send us content (pics/text) twice a month to update for you (does not rollover)
• 10% off design changes/upgrades

Pioneer Plan: $34.95/month

Our Pioneer plan is great if you want to have an active web presence. It includes the following:

• Savio Designs Site Monitoring (downtime/SEO/Speed/etc.)
• Site Audit every two months
• You can send us content (pics/text) three times a month to update for you (does not rollover)
• 10% off design changes/upgrades
• Word Spinning and SEO updates every other month

Power Plan: $49.95/month

Our Power plan is for those who really want to keep their web presence active and fresh! It includes the following:

• Savio Designs Site Monitoring (downtime/SEO/Speed/etc.)
• Site Audit every month
• You can send us content (pics/text) five times a month to update for you (does not rollover)
• 15% off design changes/upgrades
• Word Spinning and SEO updates every month
• Minor design tweaks done free

Pay annually for any plan and save 5%! Contact us to add a Support Plan to your account today!

Support Ticket

Current Clients, please use this form to create a Support Ticket. Make sure you use the email that is connected to your Savio Designs Client Portal so that the ticket will show up in your Account! We will get back to you as soon as possible! Support Ticket submissions will take priority over email requests, as this allows us to track your support needs!

Remote Support

In many cases we can solve your issues through a phone call and Remotely Connecting to your computer. To request Remote Support, please contact us. In order for us to remotely connect to your computer, please enter the code we give you below and click "join", then download and run the remote tool (the files downloaded will automatically be deleted once the remote session has ended):

Remote Support Fee is $65/hour rounded up to the nearest 15 minutes.

In-Home Support

On rare occasions we offer In-Home Support where we will come out to you and help you in person. For In-Home Support appointments, please contact us.

Rates for In-Home Support are $75/hour rounded to the nearest 15 minutes + $30 travel fee. Must be within 10 miles of zip code 91304 otherwise additional travel charges would be incurred!

Computer/Laptop Repair & Upgrades

Are you having issues with your computer or laptop? Did you crack your screen and need it repaired? Do you want to upgrade your computer with more RAM, a new Hard Drive, or other components? Savio Designs can help! We can diagnose, fix, and upgrade most PC needs and we can repair screens on both PCs and Mac Laptops! We can either come to you or you can drop your computer off to us in West Hills, CA for us to work on! Contact us with your needs so we can help you out!