Scroll To Top
Savio Designs: Web Development for Small Businesses, Non-Profits, and Entrepeneurs!
Web Design & Development for Small Businesses, Non-Profits, and Entrepeneurs!

Community & Support

We are always happy to help! Please take a look at our many options to get help below (Click on a Tab to see the different Options)! If you are a current client, remember that User Guides and videos are available in your Client Portal Page!

Please search are library of News and Articles as we have a lot of support information written in them. You can select the "Categories" to browse specific categories, or use the search box to find what you are looking for!

Articles  |  Sat - April 10, 2021 9:24 pm  |  Article Hits:24854
Articles  |  Tue - March 23, 2021 9:32 pm  |  Article Hits:1538
Embedding is very common terminology in the website world. In layman's terms it basically means that you are inserting content from another website (or another source) into your web page.

Probably the most common form of embedding is videos. YouTube and Vimeo are popular sites where you can upload your videos on their servers for people to see on their sites. If you want to show that same video on your site, you can copy the "embed code" and paste it into your webpage*. MORE
Articles  |  Fri - January 15, 2021 7:40 pm  |  Article Hits:1512
Like all things, Website Design sees its share of trends come and go. While in the world of fashion or other areas, it might not seem necessary to keep up with the trends, there are some very good reasons you should consider keeping your website's design fresh, modern, and current: MORE
Articles  |  Sat - January 9, 2021 9:54 pm  |  Article Hits:1649
If you are not too familiar with the world of fonts, there are many different categories and types.

To make things simple, we are going to talk about the two main types of fonts with regards to how they look: Serif Fonts and Sans-Serif Fonts. MORE
Articles  |  Mon - January 4, 2021 10:26 pm  |  Article Hits:1453
A MySQL database is what stores the data (content) of your website (assuming it is a dynamic website - one that uses a database to load its information/content). It is separate from the design and contains everything you enter in your Content Management System (CMS). Your CMS pretty much is a good looking and user friendly way of entering information into the MySQL database. When someone visits your website, the page they are on automatically loads the content for that page from the MySQL database. MORE
Articles  |  Mon - January 4, 2021 10:04 pm  |  Article Hits:3653
IMAP and POP3 are methods used by your computer to access e-mail messages from a remote server. You will often see these two options in your e-mail settings. But what is the difference between the two? MORE
Articles  |  Mon - January 4, 2021 9:39 pm  |  Article Hits:1416
Adobe Flash/Adobe Flash Player was a great program that created a lot of neat animations and interactive website elements. Due to a dispute between Apple and Adobe, Apple refused to allow support for Adobe Flash on its smart phones and tablets. As the world was changing and more and more people started accessing the internet through these devices over their computers, this became a death blow for Adobe Flash. While new technologies emerged to tray and fill the gap (namely CSS3 and HTML5) we still can't quite do everything we could with Flash. MORE
Articles  |  Mon - January 4, 2021 8:32 pm  |  Article Hits:1444
Just like any data, it is always important to have a back up of your website in case on unforeseeable problems. Things outside of your control: server crashes, disasters, hosting companies going out of business; or things in your control: forgetting to pay your hosting bill, messing something up on your website, accidentally deleting or editing the files on the server; can be reasons to have an independent back up of your website INCLUDING any of the MySql databases your website uses for its content. MORE
Articles  |  Mon - January 4, 2021 8:21 pm  |  Article Hits:1477
A web site is always a fun thing to think about, but if you are new to the web world, there are a lot of things you should know. Let's start with the basics. There are four main things you will need to have in place in order to get your web site off the ground: Domain, Hosting, SSL Certificate, & Design. It might be easier to think of these like a car, a garage, the lock, and an address. Your car (website/design), is parked or stored in a garage (hosting), the garage is locked and protected (SSL Certificate), and people can find it by going to the address of the garage (domain). In order to understand them more in detail, please see below for a complete breakdown. MORE
Top

Ongoing Support Packages

We know managing and running a website can be a bit overwhelming. While necessary for business, it shouldn't overwhelm your business. Afterall, you are not in the website business! To take some of the pressure off of our customers, we offer a variety of ongoing support packages that will take the pressure off of you from monitoring your site, updating it’s content, and troubleshooting issues that may arise. Plus, all packages come with discounts on design changes and upgrades! Please Note: these packages are completely optional, your site will function if you choose to have ongoing support with us or not!

Peace of Mind Plan: $19.99/month

Our Peace of Mind Package is perfect if you don’t plan on doing a lot of content changes but want to make sure your site is being watched. It includes:

  • Savio Designs Site Monitoring (downtime/SEO/Speed/etc.)
  • Site Audit every three months
  • You can send us content (pics/text) twice a month to update for you (does not rollover)
  • 10% off design changes/upgrades

Pioneer Plan: $34.95/month

Our Pioneer plan is great if you want to have an active web presence. It includes the following:

  • Savio Designs Site Monitoring (downtime/SEO/Speed/etc.)
  • Site Audit every two months
  • You can send us content (pics/text) three times a month to update for you (does not rollover)
  • 10% off design changes/upgrades
  • Word Spinning and SEO updates every other month

Power Plan: $49.95/month

Our Power plan is for those who really want to keep their web presence active and fresh! It includes the following:

  • Savio Designs Site Monitoring (downtime/SEO/Speed/etc.)
  • Site Audit every month
  • You can send us content (pics/text) five times a month to update for you (does not rollover)
  • 15% off design changes/upgrades
  • Word Spinning and SEO updates every month
  • Minor design tweaks done free

Pay annually for any plan and save 5%! Contact us to add a Support Plan to your account today!

Support Ticket

Current Clients, please use this form to create a Support Ticket. Make sure you use the email that is connected to your Savio Designs Client Portal so that the ticket will show up in your Account! We will get back to you as soon as possible! Support Ticket submissions will take priority over email requests, as this allows us to track your support needs!

Remote Support

In many cases we can solve your issues through a phone call and Remotely Connecting to your computer. To request Remote Support, please contact us. In order for us to remotely connect to your computer, please enter the code we give you below and click "join", then download and run the remote tool (the files downloaded will automatically be deleted once the remote session has ended):

 

Remote Support Fee is $65/hour rounded up to the nearest 15 minutes.

In-Home Support

On rare occasions we offer In-Home Support where we will come out to you and help you in person. For In-Home Support appointments, please contact us.

Rates for In-Home Support are $75/hour rounded to the nearest 15 minutes + $30 travel fee. Must be within 10 miles of zip code 91304 otherwise additional travel charges would be incurred!

Computer/Laptop Repair & Upgrades

Are you having issues with your computer or laptop? Did you crack your screen and need it repaired? Do you want to upgrade your computer with more RAM, a new Hard Drive, or other components? Savio Designs can help! We can diagnose, fix, and upgrade most PC needs and we can repair screens on both PCs and Mac Laptops! We can either come to you or you can drop your computer off to us in West Hills, CA for us to work on! Contact us with your needs so we can help you out!