Community & Support
We are always happy to help! Please take a look at our many options to get help below (Click on a Tab to see the different Options)! If you are a current client, remember that User Guides and videos are available in your Client Portal Page!
Please search are library of News and Articles as we have a lot of support information written in them. You can select the "Categories" to browse specific categories, or use the search box to find what you are looking for!
New for 2021 are two additional plans we are now offering our clients for their websites: "Managed Sites" and "Speed Sites"! These join our "Unmanaged Sites" offerings and are subscription-based in order to allow constant updates and ""no pressure"" operation of the sites for our clients!
Let's break down our three different offerings with regard to Web Development, as each has their Pros and Cons and are more suitable for different use cases:
Unmanaged Sites (Full Ownership Sites)
These are the types of sites we have been doing since our inception. We hand code a site (from the ground up) using Adobe Dreamweaver. The design is based upon the Clients likes and wants and is tweaked until they are satisfied. We Code in a Content Management System for the Client to Update their content and can also code in a variety of customizable features or modules to upgrade their site from basic functionality to something more elaborate. Once the site is done, it is stored on the client's server and is 100% theirs.
Pros:
- Highly customizable
- Client has full ownership/access of all the code (no longer need or dependent on Savio Designs)
- Coded from scratch so code is clean (not bloated)
- Can be used with any hosting provider
- ""Once and Done"" payment. Only additional costs client would incur would be for hosting and domain from a provider of their choice.
Cons:
- High upfront cost
- Client needs to maintain site/content
- Client needs to provide hosting
Managed Site Plans
Our Managed Site Plans are a new addition for us! It takes all the good design elements of the Unmanaged Sites (hand coded, highly customizable, etc.) but takes the pressure off the client for updating the site's content, dealing with hosting providers, etc. as we host the site, maintain it, and update it for you!
Pros:
- No ongoing pressure by client to maintain/host site
- Lower upfront cost (one-time design charge)
- Content updates are e-mailed to us and we take care of it for you!
- Highly Customizable
- Design coded from scratch so code is clean (not bloated)
- Discounted Prices to make design and feature changes!
- No "learning curve" required to have and ""run"" a website!
Cons:
-
Ongoing monthly fee that covers updates, maintenance, SEO, and hosting
- If you decide to leave Savio Designs and want to move your site somewhere else, there is a site transfer fee
- No Content Management System for Client to update Content (this can be added for an additional fee, but the intent is to have Client e-mail us the content updates and we do them for you).
Speed Site Plans
Our Speed Sites are another new addition to our offerings. These are designed for clients on a very tight budget or needs a good looking site built and live incredibly fast. We use online Site Builders that we have developer licenses for in order to build your site rapidly. These are the only sites that we use an Online Website Builder tool to make your site. It should be noted, a lot of ""web designers"" actually use these drag and drop builders and pass them off as "custom designs" to clients without ever disclosing to their clients that they are using an online tool and that they are, in fact, not real web designers!
Pros:
- Budget Friendly
- Can be built and put online fast (usually within 72 hours)
- No ongoing pressure by client to maintain/host site
Cons:
- Not hand coded, so code might be bloated which often happens with Online Web Builders
- Design/customizations can be limited by tool limitation
- Ongoing fee to cover hosting/maintenance/content updates
- Client owns the content, but doesn't own the design. Won't be able to transfer site to another hosting provider.
Ongoing Support Packages
We know managing and running a website can be a bit overwhelming. While necessary for business, it shouldn't overwhelm your business. Afterall, you are not in the website business! To take some of the pressure off of our customers, we offer a variety of ongoing support packages that will take the pressure off of you from monitoring your site, updating it’s content, and troubleshooting issues that may arise. Plus, all packages come with discounts on design changes and upgrades! Please Note: these packages are completely optional, your site will function if you choose to have ongoing support with us or not!
Peace of Mind Plan: $19.99/month
Our Peace of Mind Package is perfect if you don’t plan on doing a lot of content changes but want to make sure your site is being watched. It includes:
- Savio Designs Site Monitoring (downtime/SEO/Speed/etc.)
- Site Audit every three months
- You can send us content (pics/text) twice a month to update for you (does not rollover)
- 10% off design changes/upgrades
Pioneer Plan: $34.95/month
Our Pioneer plan is great if you want to have an active web presence. It includes the following:
- Savio Designs Site Monitoring (downtime/SEO/Speed/etc.)
- Site Audit every two months
- You can send us content (pics/text) three times a month to update for you (does not rollover)
- 10% off design changes/upgrades
- Word Spinning and SEO updates every other month
Power Plan: $49.95/month
Our Power plan is for those who really want to keep their web presence active and fresh! It includes the following:
- Savio Designs Site Monitoring (downtime/SEO/Speed/etc.)
- Site Audit every month
- You can send us content (pics/text) five times a month to update for you (does not rollover)
- 15% off design changes/upgrades
- Word Spinning and SEO updates every month
- Minor design tweaks done free
Pay annually for any plan and save 5%! Contact us to add a Support Plan to your account today!
Support Ticket
Current Clients, please use this form to create a Support Ticket. Make sure you use the email that is connected to your Savio Designs Client Portal so that the ticket will show up in your Account! We will get back to you as soon as possible! Support Ticket submissions will take priority over email requests, as this allows us to track your support needs!
Remote Support
In many cases we can solve your issues through a phone call and Remotely Connecting to your computer. To request Remote Support, please contact us. In order for us to remotely connect to your computer, please enter the code we give you below and click "join", then download and run the remote tool (the files downloaded will automatically be deleted once the remote session has ended):
Remote Support Fee is $65/hour rounded up to the nearest 15 minutes.
In-Home Support
On rare occasions we offer In-Home Support where we will come out to you and help you in person. For In-Home Support appointments, please contact us.
Rates for In-Home Support are $75/hour rounded to the nearest 15 minutes + $30 travel fee. Must be within 10 miles of zip code 91304 otherwise additional travel charges would be incurred!
Computer/Laptop Repair & Upgrades
Are you having issues with your computer or laptop? Did you crack your screen and need it repaired? Do you want to upgrade your computer with more RAM, a new Hard Drive, or other components? Savio Designs can help! We can diagnose, fix, and upgrade most PC needs and we can repair screens on both PCs and Mac Laptops! We can either come to you or you can drop your computer off to us in West Hills, CA for us to work on! Contact us with your needs so we can help you out!
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