Community & Support
We are always happy to help! Please take a look at our many options to get help below (Click on a Tab to see the different Options)! If you are a current client, remember that User Guides and videos are available in your Client Portal Page!
Please search are library of News and Articles as we have a lot of support information written in them. You can select the "Categories" to browse specific categories, or use the search box to find what you are looking for!
Creating a site can be a pretty big task! We are committed to guiding you through the process and working with you to make sure you understand what is going on and where we are headed! For us, that starts before you even sign the contract!
Understanding Your Needs
Before we do everything, we want to understand what you are looking for - that means, we want to have a conversation with you and listen to what you want! We will likely ask you a few questions, perhaps make some suggestions, then we will get to work giving you one or more detailed proposals for your project.
Project Broken into tasks and all tracked in our client portal
If you end up accepting one of our Proposals, we will begin the work as soon as the contract and deposit (if applicable) is received. We will break your project into a variety of tasks and phases and all of those will be listed and tracked in our Client Portal! You will receive regular notifications as things progress, and you can login to track the progress! Rest assured, we would also be reaching out to you for input/approvals/etc. throughout the whole process!
Design Phase
The Design Phase is the first main phase of a website project, here we will send you some concepts (sometimes they might be rough sketches, other times rough sample sites). Please note these aren't the final "look" of the site, but it is for us to get an idea of what you like. As we get your feedback, the site design itself will come together. It is important that you give us as much detailed feedback as possible in a quick amount of time. It allows us to craft the design the way you want it faster! Because of the unknown amount of revisions and the undetermined time it takes to receive feedback from our Clients, we can't estimate how long the design phase will take. In some cases it is a week or two, for others it is longer. That is why detailed and timely feedback is crucial to making this phase successful in a reasonable amount of time!
Coding Phase
After the final design is approved (no more changes will be able to be made to the design without incurring an additional cost), we will enter into the coding phase. This is where we will be coding in any content management systems, building out the site and all its features/ functionality, etc. It is essential that we get any necessary site content (text/etc.) from you so that we can do this efficiently. Please have your content ready to go so we can implement it once we are ready! During this phase, the updates will be a little less frequent as much of the work done will be unseen until it is complete. Rest assured, we still are working on your project though! For most projects this takes 2-3 weeks after the final design approval.
Testing & Documentation Phase
Once the coding is complete, we will do some tests on our end, but we will also invite you to look at the finished site and test it out. We will make note of any bugs/issues and promptly work to correct those. During this time, we will also be creating any documentation (User Guides) for anything we don't already have compiled, so you will know how to update and use the features of your site! Once the site is deemed complete, we will "Go Live"!
Going Live!
This is the most exciting moment for both our Clients and us - we love having a project go live for the world to see! But just because it is live, doesn't mean we have abandoned you! You will get 14 days of bug fixes for anything you spot that needs correcting (this does not include design changes). Also, if we have not done so, we will schedule your free Remote Training and we will be featuring your site in our Client Spotlight and adding you to our Portfolio!
Ongoing Support
Just because the project is done, doesn't mean we aren't here to help you out. You will be able to log into your Client Portal to see User Guides and Videos to remember how to update your site. You are also always welcome to submit a "Support Ticket" so we can help you with any other questions/concerns. We want to make sure you are happy with your new site from beginning to end!
If you are interested in talking to us about your project, please CONTACT US."
Ongoing Support Packages
We know managing and running a website can be a bit overwhelming. While necessary for business, it shouldn't overwhelm your business. Afterall, you are not in the website business! To take some of the pressure off of our customers, we offer a variety of ongoing support packages that will take the pressure off of you from monitoring your site, updating it’s content, and troubleshooting issues that may arise. Plus, all packages come with discounts on design changes and upgrades! Please Note: these packages are completely optional, your site will function if you choose to have ongoing support with us or not!
Peace of Mind Plan: $19.99/month
Our Peace of Mind Package is perfect if you don’t plan on doing a lot of content changes but want to make sure your site is being watched. It includes:
- Savio Designs Site Monitoring (downtime/SEO/Speed/etc.)
- Site Audit every three months
- You can send us content (pics/text) twice a month to update for you (does not rollover)
- 10% off design changes/upgrades
Pioneer Plan: $34.95/month
Our Pioneer plan is great if you want to have an active web presence. It includes the following:
- Savio Designs Site Monitoring (downtime/SEO/Speed/etc.)
- Site Audit every two months
- You can send us content (pics/text) three times a month to update for you (does not rollover)
- 10% off design changes/upgrades
- Word Spinning and SEO updates every other month
Power Plan: $49.95/month
Our Power plan is for those who really want to keep their web presence active and fresh! It includes the following:
- Savio Designs Site Monitoring (downtime/SEO/Speed/etc.)
- Site Audit every month
- You can send us content (pics/text) five times a month to update for you (does not rollover)
- 15% off design changes/upgrades
- Word Spinning and SEO updates every month
- Minor design tweaks done free
Pay annually for any plan and save 5%! Contact us to add a Support Plan to your account today!
Support Ticket
Current Clients, please use this form to create a Support Ticket. Make sure you use the email that is connected to your Savio Designs Client Portal so that the ticket will show up in your Account! We will get back to you as soon as possible! Support Ticket submissions will take priority over email requests, as this allows us to track your support needs!
Remote Support
In many cases we can solve your issues through a phone call and Remotely Connecting to your computer. To request Remote Support, please contact us. In order for us to remotely connect to your computer, please enter the code we give you below and click "join", then download and run the remote tool (the files downloaded will automatically be deleted once the remote session has ended):
Remote Support Fee is $65/hour rounded up to the nearest 15 minutes.
In-Home Support
On rare occasions we offer In-Home Support where we will come out to you and help you in person. For In-Home Support appointments, please contact us.
Rates for In-Home Support are $75/hour rounded to the nearest 15 minutes + $30 travel fee. Must be within 10 miles of zip code 91304 otherwise additional travel charges would be incurred!
Computer/Laptop Repair & Upgrades
Are you having issues with your computer or laptop? Did you crack your screen and need it repaired? Do you want to upgrade your computer with more RAM, a new Hard Drive, or other components? Savio Designs can help! We can diagnose, fix, and upgrade most PC needs and we can repair screens on both PCs and Mac Laptops! We can either come to you or you can drop your computer off to us in West Hills, CA for us to work on! Contact us with your needs so we can help you out!
Savio Designs
Copyright © 2011 - 2024 Savio Designs, All Rights Reserved.