Community & Support
We are always happy to help! Please take a look at our many options to get help below (Click on a Tab to see the different Options)! If you are a current client, remember that User Guides and videos are available in your Client Portal Page!
Please search are library of News and Articles as we have a lot of support information written in them. You can select the "Categories" to browse specific categories, or use the search box to find what you are looking for!
If you are not a web coder, the thought of making updates to your website can seem daunting! We have simplified this process with our Managed Site Plans. We do the updating for you!
With each plan you will get a certain number of "Manual Updates". Any time you want your site updated, you simply e-mail us all the updates you want and we do them for you! Keep in mind, these are content updates - not updates to the design or the features of the site itself!
How "big" can my manual update be?
Your manual update can be a simple thing like a few word changes or as large as changing the content on every single page of your site! The key is that it must all be written out in the same message to us - each message counts as a manual update. For example: You want the text changed on 3 of your site pages. You send us a separate e-mail for each page of your site. That equals 3 manual updates. However, if you send us one message letting us know that changes for each of those pages, than it only counts as one manual update.
Why do you do it like that?
The main reason we do it this way is to improve efficiency. It forces you to make sure you know what the updates are that you want (so we don't get tons of messages and mind changes), and it helps us so we can focus and have everything in one message.
Can pictures and Video embeds be included in the Manual Updates?
Of course! Any changes to your site's content can be included. Just make sure you attach all the pics/etc. for us in the one message. Manual updates do not include us "sourcing" images or other content for you, though that we can do for an additional fee.
What if you do the update but it doesn't look right?
Once we do the update we will let you know to check it out. If there are minor tweaks we will adjust those for free, but if there are major changes from what you told us in the manual update, then it might cost you a manual update to do. If something doesn't look right or isn't as described from what you sent us, we will be glad to correct that without any additional Manual Updates.
Can I buy Additional Manual Updates?
Yes, please see your plan for the prices of those.
Do Manual Updates "Rollover" if I don't use them?
Unfortunately no, Manual updates do not "rollover". Your manual Update Count resets at the first of every month."
Ongoing Support Packages
We know managing and running a website can be a bit overwhelming. While necessary for business, it shouldn't overwhelm your business. Afterall, you are not in the website business! To take some of the pressure off of our customers, we offer a variety of ongoing support packages that will take the pressure off of you from monitoring your site, updating it’s content, and troubleshooting issues that may arise. Plus, all packages come with discounts on design changes and upgrades! Please Note: these packages are completely optional, your site will function if you choose to have ongoing support with us or not!
Peace of Mind Plan: $19.99/month
Our Peace of Mind Package is perfect if you don’t plan on doing a lot of content changes but want to make sure your site is being watched. It includes:
- Savio Designs Site Monitoring (downtime/SEO/Speed/etc.)
- Site Audit every three months
- You can send us content (pics/text) twice a month to update for you (does not rollover)
- 10% off design changes/upgrades
Pioneer Plan: $34.95/month
Our Pioneer plan is great if you want to have an active web presence. It includes the following:
- Savio Designs Site Monitoring (downtime/SEO/Speed/etc.)
- Site Audit every two months
- You can send us content (pics/text) three times a month to update for you (does not rollover)
- 10% off design changes/upgrades
- Word Spinning and SEO updates every other month
Power Plan: $49.95/month
Our Power plan is for those who really want to keep their web presence active and fresh! It includes the following:
- Savio Designs Site Monitoring (downtime/SEO/Speed/etc.)
- Site Audit every month
- You can send us content (pics/text) five times a month to update for you (does not rollover)
- 15% off design changes/upgrades
- Word Spinning and SEO updates every month
- Minor design tweaks done free
Pay annually for any plan and save 5%! Contact us to add a Support Plan to your account today!
Support Ticket
Current Clients, please use this form to create a Support Ticket. Make sure you use the email that is connected to your Savio Designs Client Portal so that the ticket will show up in your Account! We will get back to you as soon as possible! Support Ticket submissions will take priority over email requests, as this allows us to track your support needs!
Remote Support
In many cases we can solve your issues through a phone call and Remotely Connecting to your computer. To request Remote Support, please contact us. In order for us to remotely connect to your computer, please enter the code we give you below and click "join", then download and run the remote tool (the files downloaded will automatically be deleted once the remote session has ended):
Remote Support Fee is $65/hour rounded up to the nearest 15 minutes.
In-Home Support
On rare occasions we offer In-Home Support where we will come out to you and help you in person. For In-Home Support appointments, please contact us.
Rates for In-Home Support are $75/hour rounded to the nearest 15 minutes + $30 travel fee. Must be within 10 miles of zip code 91304 otherwise additional travel charges would be incurred!
Computer/Laptop Repair & Upgrades
Are you having issues with your computer or laptop? Did you crack your screen and need it repaired? Do you want to upgrade your computer with more RAM, a new Hard Drive, or other components? Savio Designs can help! We can diagnose, fix, and upgrade most PC needs and we can repair screens on both PCs and Mac Laptops! We can either come to you or you can drop your computer off to us in West Hills, CA for us to work on! Contact us with your needs so we can help you out!
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