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Savio Designs: Web Development for Small Businesses, Non-Profits, and Entrepeneurs!
Web Design & Development for Small Businesses, Non-Profits, and Entrepeneurs!

Community & Support

We are always happy to help! Please take a look at our many options to get help below (Click on a Tab to see the different Options)! If you are a current client, remember that User Guides and videos are available in your Client Portal Page!

Please search are library of News and Articles as we have a lot of support information written in them. You can select the "Categories" to browse specific categories, or use the search box to find what you are looking for!

Articles  |  Mon - January 4, 2021 8:21 pm  |  Article Hits:1477
A web site is always a fun thing to think about, but if you are new to the web world, there are a lot of things you should know. Let's start with the basics. There are four main things you will need to have in place in order to get your web site off the ground: Domain, Hosting, SSL Certificate, & Design. It might be easier to think of these like a car, a garage, the lock, and an address. Your car (website/design), is parked or stored in a garage (hosting), the garage is locked and protected (SSL Certificate), and people can find it by going to the address of the garage (domain). In order to understand them more in detail, please see below for a complete breakdown. MORE
How to  |  Mon - January 4, 2021 8:18 pm  |  Article Hits:1506
If you have your domain parked at another provider (GoDaddy, 1and1, etc.) and you would like to "point" your domain to our servers, fear not, it is pretty easy to do!

Every provider is different, so we unfortunately can't show you images, but by following our step by step guide, you will be able to do it with ease! MORE
Working With Us  |  Mon - January 4, 2021 7:57 pm  |  Article Hits:1498
For a few years Savio Designs offered paid hosting plans and domain sales. Sadly the upkeep costs and hassle were not worth this venture and we discontinued offering this in March of 2020. For clients that had hosting or purchased domains through us we are still continuing them via legacy plans, but we are not offering any "Traditional" hosting or domain sales at this time. We continue to work with all hosting providers and are happy to guide new clients through this process. MORE
How to  |  Mon - January 4, 2021 7:46 pm  |  Article Hits:1418
With the launch of our new Client Portal and New Website, we moved all are User Guides and Videos to the Client Portal (https://my.saviodesigns.com). Our new Client Portal allows us to show you the guides/videos that are unique to the services you have from us. If there are any, you will see them listed in the "User Guides & Videos" tab in your Client Portal Menu. MORE
Client Spotlight  |  Mon - January 4, 2021 7:43 pm  |  Article Hits:1532
Savio Designs Client, Actor/Entertainer Robert Hanley recently wrote a book called "Do You See What I See? Discovering the Obvious". In just the short amount of time that he has published this book, he is now going into his third printing! He has been featured both on radio and TV regarding the book and we highly recommend picking up a copy for yourself! It is available directly from his website (which we recently redesigned). MORE
Working With Us  |  Fri - January 1, 2021 10:37 pm  |  Article Hits:1294
For 2021 we are trying to get a little better routine with our "working hours". Part of this is to prioritize tasks, the other part is to also allow for some much needed downtime. While times/days might change, this is our "official" working schedule: MORE
Savio Designs' Services  |  Fri - January 1, 2021 10:06 pm  |  Article Hits:1313
Site Saver was our Backup and Restore Service that was available for a one time purchase. It was launched in 2012 and served several clients. Sadly with all the new global privacy laws and regulations (we had clients from all over the world using Site Saver) it was determined that we would not be able to feasibly meet the security needs of these new regulations at a cost that was sustainable to the service. MORE
Client Portal  |  Fri - January 1, 2021 9:03 pm  |  Article Hits:5097
Savio Designs is ringing in the New Year Big! We just launched our new Client Portal with a TON of new features!

The New Portal can be found at: https://my.saviodesigns.com

Just some of the New Features include: MORE
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Ongoing Support Packages

We know managing and running a website can be a bit overwhelming. While necessary for business, it shouldn't overwhelm your business. Afterall, you are not in the website business! To take some of the pressure off of our customers, we offer a variety of ongoing support packages that will take the pressure off of you from monitoring your site, updating it’s content, and troubleshooting issues that may arise. Plus, all packages come with discounts on design changes and upgrades! Please Note: these packages are completely optional, your site will function if you choose to have ongoing support with us or not!

Peace of Mind Plan: $19.99/month

Our Peace of Mind Package is perfect if you don’t plan on doing a lot of content changes but want to make sure your site is being watched. It includes:

  • Savio Designs Site Monitoring (downtime/SEO/Speed/etc.)
  • Site Audit every three months
  • You can send us content (pics/text) twice a month to update for you (does not rollover)
  • 10% off design changes/upgrades

Pioneer Plan: $34.95/month

Our Pioneer plan is great if you want to have an active web presence. It includes the following:

  • Savio Designs Site Monitoring (downtime/SEO/Speed/etc.)
  • Site Audit every two months
  • You can send us content (pics/text) three times a month to update for you (does not rollover)
  • 10% off design changes/upgrades
  • Word Spinning and SEO updates every other month

Power Plan: $49.95/month

Our Power plan is for those who really want to keep their web presence active and fresh! It includes the following:

  • Savio Designs Site Monitoring (downtime/SEO/Speed/etc.)
  • Site Audit every month
  • You can send us content (pics/text) five times a month to update for you (does not rollover)
  • 15% off design changes/upgrades
  • Word Spinning and SEO updates every month
  • Minor design tweaks done free

Pay annually for any plan and save 5%! Contact us to add a Support Plan to your account today!

Support Ticket

Current Clients, please use this form to create a Support Ticket. Make sure you use the email that is connected to your Savio Designs Client Portal so that the ticket will show up in your Account! We will get back to you as soon as possible! Support Ticket submissions will take priority over email requests, as this allows us to track your support needs!

Remote Support

In many cases we can solve your issues through a phone call and Remotely Connecting to your computer. To request Remote Support, please contact us. In order for us to remotely connect to your computer, please enter the code we give you below and click "join", then download and run the remote tool (the files downloaded will automatically be deleted once the remote session has ended):

 

Remote Support Fee is $65/hour rounded up to the nearest 15 minutes.

In-Home Support

On rare occasions we offer In-Home Support where we will come out to you and help you in person. For In-Home Support appointments, please contact us.

Rates for In-Home Support are $75/hour rounded to the nearest 15 minutes + $30 travel fee. Must be within 10 miles of zip code 91304 otherwise additional travel charges would be incurred!

Computer/Laptop Repair & Upgrades

Are you having issues with your computer or laptop? Did you crack your screen and need it repaired? Do you want to upgrade your computer with more RAM, a new Hard Drive, or other components? Savio Designs can help! We can diagnose, fix, and upgrade most PC needs and we can repair screens on both PCs and Mac Laptops! We can either come to you or you can drop your computer off to us in West Hills, CA for us to work on! Contact us with your needs so we can help you out!