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Savio Designs: Web Development for Small Businesses, Non-Profits, and Entrepeneurs!
Web Design & Development for Small Businesses, Non-Profits, and Entrepeneurs!

Community & Support

We are always happy to help! Please take a look at our many options to get help below (Click on a Tab to see the different Options)! If you are a current client, remember that User Guides and videos are available in your Client Portal Page!

Please search are library of News and Articles as we have a lot of support information written in them. You can select the "Categories" to browse specific categories, or use the search box to find what you are looking for!

How to  |  Mon - January 4, 2021 10:12 pm  |  Article Hits:1486
This all depends on what type of web site you have. If you have what is called a static site (a site where there are no databases attached and every page is its own file with its own content), then it is fairly easy. All you have to do is transfer the files from your site from your old server to your new one (using a program like FileZilla). You also need to make sure your domain is pointing to your new server. MORE
Articles  |  Mon - January 4, 2021 10:04 pm  |  Article Hits:3653
IMAP and POP3 are methods used by your computer to access e-mail messages from a remote server. You will often see these two options in your e-mail settings. But what is the difference between the two? MORE
How to  |  Mon - January 4, 2021 10:01 pm  |  Article Hits:5168
If you are hosting your website with us, you are probably going to want to add your e-mail accounts to different devices (Computer E-mail Clients like Outlook, SmartPhone, Tablet). To do this is fairly easy. MORE
How to  |  Mon - January 4, 2021 9:45 pm  |  Article Hits:1463
To access your e-mail through a website (not using an e-mail client) simply add ""/webmail"" to the end of your domain (example: http://www.yourdomain.com/webmail) and you will be directed to a webmail portal where you can login to your e-mail!

(Depending on your browser's settings, you might encounter a security alert - simply press "Continue" or "OK" to continue to the webmail portal. The alert is being triggered because you are essential using a ""backdoor"" to your webmail. MORE
Client Portal  |  Mon - January 4, 2021 9:43 pm  |  Article Hits:1394
To send us a file for your project, simply log into your client account at https://my.saviodesigns.com, You will see a "File Upload" box in the center of your dashboard. You can simply drag and drop your files into that box, or browse and upload them. It is that easy! Your files will be uploaded to our Secure Portal and ready for us to use for your project! MORE
Articles  |  Mon - January 4, 2021 9:39 pm  |  Article Hits:1416
Adobe Flash/Adobe Flash Player was a great program that created a lot of neat animations and interactive website elements. Due to a dispute between Apple and Adobe, Apple refused to allow support for Adobe Flash on its smart phones and tablets. As the world was changing and more and more people started accessing the internet through these devices over their computers, this became a death blow for Adobe Flash. While new technologies emerged to tray and fill the gap (namely CSS3 and HTML5) we still can't quite do everything we could with Flash. MORE
Client Portal  |  Mon - January 4, 2021 9:05 pm  |  Article Hits:1424
While it may be easier to simply e-mail in your feedback, we strongly encourage and ask that our clients use our client portal at https://my.saviodesigns.com. This allows all the project details, discussions, files, and feedback to be in one secure place. It will also allow you to check the progress of your project and see paid and unpaid invoices, make payments, or view receipts from past payments. It is your all in one tool to making sure your project gets done! MORE
Third Party Services Recommendations  |  Mon - January 4, 2021 8:39 pm  |  Article Hits:1432
Photoshop is the industry standard image editing software, but it can also be a little costly (they do have a cheaper alternative called "Photoshop Elements"). For those who are trying to save some money and just edit photos here and there, there are several open-source software solutions that are free of charge. Some of those include: MORE
How to  |  Mon - January 4, 2021 8:34 pm  |  Article Hits:1359
If you are hosted with Savio Designs Hosting, changing your e-mail password is very easy! MORE
Articles  |  Mon - January 4, 2021 8:32 pm  |  Article Hits:1444
Just like any data, it is always important to have a back up of your website in case on unforeseeable problems. Things outside of your control: server crashes, disasters, hosting companies going out of business; or things in your control: forgetting to pay your hosting bill, messing something up on your website, accidentally deleting or editing the files on the server; can be reasons to have an independent back up of your website INCLUDING any of the MySql databases your website uses for its content. MORE
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Ongoing Support Packages

We know managing and running a website can be a bit overwhelming. While necessary for business, it shouldn't overwhelm your business. Afterall, you are not in the website business! To take some of the pressure off of our customers, we offer a variety of ongoing support packages that will take the pressure off of you from monitoring your site, updating it’s content, and troubleshooting issues that may arise. Plus, all packages come with discounts on design changes and upgrades! Please Note: these packages are completely optional, your site will function if you choose to have ongoing support with us or not!

Peace of Mind Plan: $19.99/month

Our Peace of Mind Package is perfect if you don’t plan on doing a lot of content changes but want to make sure your site is being watched. It includes:

  • Savio Designs Site Monitoring (downtime/SEO/Speed/etc.)
  • Site Audit every three months
  • You can send us content (pics/text) twice a month to update for you (does not rollover)
  • 10% off design changes/upgrades

Pioneer Plan: $34.95/month

Our Pioneer plan is great if you want to have an active web presence. It includes the following:

  • Savio Designs Site Monitoring (downtime/SEO/Speed/etc.)
  • Site Audit every two months
  • You can send us content (pics/text) three times a month to update for you (does not rollover)
  • 10% off design changes/upgrades
  • Word Spinning and SEO updates every other month

Power Plan: $49.95/month

Our Power plan is for those who really want to keep their web presence active and fresh! It includes the following:

  • Savio Designs Site Monitoring (downtime/SEO/Speed/etc.)
  • Site Audit every month
  • You can send us content (pics/text) five times a month to update for you (does not rollover)
  • 15% off design changes/upgrades
  • Word Spinning and SEO updates every month
  • Minor design tweaks done free

Pay annually for any plan and save 5%! Contact us to add a Support Plan to your account today!

Support Ticket

Current Clients, please use this form to create a Support Ticket. Make sure you use the email that is connected to your Savio Designs Client Portal so that the ticket will show up in your Account! We will get back to you as soon as possible! Support Ticket submissions will take priority over email requests, as this allows us to track your support needs!

Remote Support

In many cases we can solve your issues through a phone call and Remotely Connecting to your computer. To request Remote Support, please contact us. In order for us to remotely connect to your computer, please enter the code we give you below and click "join", then download and run the remote tool (the files downloaded will automatically be deleted once the remote session has ended):

 

Remote Support Fee is $65/hour rounded up to the nearest 15 minutes.

In-Home Support

On rare occasions we offer In-Home Support where we will come out to you and help you in person. For In-Home Support appointments, please contact us.

Rates for In-Home Support are $75/hour rounded to the nearest 15 minutes + $30 travel fee. Must be within 10 miles of zip code 91304 otherwise additional travel charges would be incurred!

Computer/Laptop Repair & Upgrades

Are you having issues with your computer or laptop? Did you crack your screen and need it repaired? Do you want to upgrade your computer with more RAM, a new Hard Drive, or other components? Savio Designs can help! We can diagnose, fix, and upgrade most PC needs and we can repair screens on both PCs and Mac Laptops! We can either come to you or you can drop your computer off to us in West Hills, CA for us to work on! Contact us with your needs so we can help you out!